Events, Courses & Workshops
Cancellation Policy
Please note that registration is a firm commitment to attend the course/workshop/event and there are no refunds. Instead you can reschedule for a different class up to 7 days prior to the class start time through our website using the link found at the bottom of the site called “reschedule my ticket”. You can also have someone else you choose take your place.
Missed Sessions Policy
Please note that registration is a firm commitment to all weeks of a course. Whilst missed sessions cannot be made up, we will do our best to ensure that you catch up what you’ve missed within the duration of the course. If we have to miss a session, and are unable to get another member of staff to fill in, we will add an extra session.
Additional Sessions
It is possible to buy additional sessions for the 6 week courses. They will be scheduled for during regular studio hours. Just ask in the studio for further information.
Refund Policy
Refunds are given as a Tan y Ddraig voucher.
Parties
Refund Policy
Party deposits are non-refundable.
Cancellation Policy
If the party is cancelled 7 days before the date of the party the deposit is lost in full. It is at our discretion to re-schedule the party in this situation.
Where possible for cancellations more than 7 days before the event, we will work with you to reschedule the date. If this is not possible the deposit will be given as a Tan y Ddraig voucher.
- No food.
- Only two adults may stay with the children.
- We will host the party and encourage the children to do all the work.
- The deposit is non-refundable.
Clay Imprints
- The first kiln firing is the riskiest and sometimes larger imprints crack during the process, and so we make two. If both pieces crack, we will invite you back to re-do the imprints.
- Whilst we take all due care there are elements of the process that are beyond our control.
- Family imprints are only available as a framed finished item.
- If both pieces survive, the second is available to purchase at 75% of the price.
Kiln Fired Arts Disclaimer
Due to the nature of kiln-fired arts, slight imperfections can occur, and on rare occasions, kiln fired pieces might explode during the firing process. Whilst we take every precaution to ensure that this does not happen, there are some factors that are beyond our control.
Abandoned Art Work
We will tell you on the day that you paint when you pottery will be ready for collection. We will hold your pottery for up to 3 months, after than time we will consider your pottery abandoned unless you get in touch with us. After 3 months we will start the process for disposal.